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victim support services in Italy

In Italy, there are several generalist and specialist services which provide assistance to victims of crime. These services, mostly found in the non-profit sector, operate within their regions offering information and advice, counselling, psychological support, legal aid, mediation and accommodation (shelters).

In July 2018, as a result of collaboration between NGOs and public institutions, Rete Dafne Italia was created to provide generalist assistance. As an umbrella association, Rete Dafne Italia aims to align its network’s agencies and services with European standards, promoting the culture of assistance to victims of crime in Italy. As a result of Rete Dafne Italia’s network, numerous NGOs harmonise the work carried out by their various local offices and provide more appropriate services to specific groups of victims, such as victims of gender-based violence, minors, victims of hate crimes, victims of human trafficking, and victims of terrorism, supporting them with psychological, legal and protection advice and services.

Depending on the organisation, specialist services can offer some or all of the following services: information and advice, counselling and/or psychological support, legal aid, and accommodation (shelters).




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Emergency Number

Some of the available services include

The Public Service 1522

1522 is a public service, promoted by the Presidency of the Council of Ministers, dedicated to intra- and extra-familial violence. The free of charge 1522 phone line is available 24/7 and offers an initial response to the needs of victims of violence and stalking, providing information and referral to other services; the service works in cooperation with the Police.

Telefono Azzurro

Telefono Azzurro is an NGO helping child victims of abuse and violence, and missing children. It is a national organisation offering assistance, prevention interventions, awareness-raising, collaboration with police forces and institutional bodies. The phone line 1.96.96 is active 24/7.

Rete Dafne Italia

Rete Dafne Italia offers support to victims of crime across Italy through the work of (its 9) Local Dafne Services and Networks, which connect support services, public institutions, the judiciary, police forces and social and health services. The services include psychological assistance, legal guidance, psychiatric assistance, mediation and protection.

Rights of victims of crime in Italy

Victims of crime have a set of rights which they can exercise in order to meet their needs and defend their interests and expectations. Victims have, amongst others, the right to information, protection and compensation.

These rights are set out not only in Italian national laws but also in international legal instruments, such as the European Union Directive which establishes the minimum standards on the rights, support, and protection of victims of crime.

Learn more about your rights at:

Useful resources for victims of crime in Italy

National Anti-Violence Network in support of women victims of domestic violence

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Rete Dafne Italia

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Ministry of Justice

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National Bar Council

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State Police - find a station near you

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Carabinieri - find a station near you

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Receiving support is
your right!

The content of this fact sheet represents the views of the author only and is his/her sole responsibility. The European Commission does not accept any responsibility for use that may be made of the information it contains.
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