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This webpage provides relevant country-by-country information for the Ukrainian nationals fleeing to the EU on the available support and helplines as well as the following resources:

  • Key information provided by the European Commission about the rights of the Ukrainian nationals with regard to crossing the border into an EU country, eligibility for temporary protection and applying for international protection, as well as the rights of travel inside the European Union;
  • How can the EU-based citizens help the Ukrainian nationals;
  • Psychosocial impact of war;
  • General trauma resources;
  • Supporting children after war/trauma;
  • Talking to children about war (general population);
  • Information for wider population;
  • Guidelines;
  • Support for hosting refugees;
  • Psychological first aid (PFA);
  • Sites that offer an overview of resources in Ukraine.

Please note that the situation is changing rapidly and new initiatives are emerging. Here you will find official sources of information as well as victim support initiatives. This page will be regularly updated.

Official websites and helplines

Below you will be able to find the official websites and helplines for Ukrainian refugees for each EU Member State.

Bulgaria

Government of Bulgaria: https://www.gov.bg/en/ukraine

Helpline: +35929482404

Croatia

Ministry of Interior: https://mup.gov.hr

Czechia

Ministry of Interior: https://www.mvcr.cz/clanek/informace-pro-obcany-ukrajiny.aspx

Ministry of Interior help-line: +420 974 801 802

Greece

Ministry of Migration and Asylum: https://migration.gov.gr/en/ukraine/

Helpline: +302131629600

Latvia

Information for Ukrainians coming to Latvia: https://www.ukraine-latvia.com/

Helpline: +37127380380

Lithuania

Ministry of the Interior Migration Department: https://migracija.lrv.lt/lt/naudinga-informacija/ukraina-ukrayina-ukraina-ukraine

Migration helpline (from 7.30 to 21.00 every day): +370 5 271 7112

Accommodation helpline (24 hours a day): +370 677 22222

Humanitarian aid helpline (24 hours a day): +370 684 98 688

Netherlands

Ministry of Justice and Security: https://ind.nl/en/ukraine/Pages/Ukraine.aspx

Helpline (standard charges apply) : 088 043 0430

From abroad please call : +31 88 043 0430

Poland

Government of Poland: https://www.gov.pl/web/ua-en

Helpline of the Office for Foreigners: +48 47 721 75 75

Helpline for the victims (24h): +48 222 309 900

Helpline for the Ukrainians seeking medical help (24h) : 807 190 590

Portugal

Government website: https://portugalforukraine.gov.pt/

For issues related to documents and registrations, contact the Registration Line, which has a special support line for Ukrainian citizens (workdays, from 9am to 5pm). Dial 2 when you call 211 950 500.

https://portal.oa.pt/advogados/advogados-solidarios-com-a-ucrania-lawyersforukraine/

Slovakia

Government website: https://ua.gov.sk/en.html

Ministry of the Interior helplines for Ukrainian speakers: +421 513 816 111 +421 259 765 111

Permanent service of the Ministry of the Interior: +421 2 4859 3312

Košice region helpline for refugees from Ukraine: 0800 222 550, e-mail: pomocukrajine@vucke.sk

Slovenia

Government website: https://www.gov.si/en/topics/slovenias-assistance-to-the-citizens-of-ukraine/

For calls from Slovenia use a toll free number : 080 41 42

For calls from abroad use : +38614787530

If you are coming from Ukraine

If you have recently fled Ukraine or are planning to do so, you can find information on your rights in the EU here, among other things.

How you can help

Thousands of people have shown their solidarity to refugees in many different ways. You can help by donating to the numerous organisations that have mobilised in the EU Member States to support people from Ukraine seeking protection in the EU. You can see here through which organisation you can donate in your country:

Besides making donations, a lot of European citizens have been hosting refugees, either in their house or through Airbnb. If you are planning to host refugees with Airbnb, make sure you are prepared. You can find more information here.

Below you will find some more information on how you can help around Europe.

  • Click here to find information from the European Union.
  • Click here to find information from the Ukrainian government.

Psychosocial impact of war

Witnessing and fleeing war can have a significant impact on your mental health. It is important to understand the distress you may face, destigmatise it and learn ways to alleviate it. IOM has published a self-help booklet specifically for men fleeing war.

In this next section you will find resources that may help you or others cope with trauma.

Trauma

1. General trauma resources

Recovery after trauma – guide for people who have PTSD, click here.

What is trauma, click here.

Helping yourself after a traumatic event, click here.

Helping a friend or family member after a traumatic event, click here.

About PTSD, click here.

Treatment for PTSD, click here.

2. Supporting children after war/trauma
ENGLISH

Helping children & teens after a traumatic experience, click here.

Helping my children after trauma, click here.

A guide for young people who have experienced trauma, click here.

A story for children who have experienced trauma, click here.

Helping children after a traumatic event, click here.

Trauma and children, click here.

UKRAINIAN

Age-related reactions to a traumatic event – Вікові Реакції на Травматичні події, click here.

After a crisis: Helping young children heal – Після кризи: Як допомогти дитині зцілитися, click here.

Helping young children with traumatic grief: Tips for caregivers – Допомога маленьким дітям які переживають травматичне горе: Поради для людей що піклуються за дітьми, click here.

Coping in hard times: Fact sheet for youth, high school, and college age – Як пережити скрутні часи: Інформаційний бюлетень для молоді старшого шкільного та університетського віку, click here.

Traumatic separation and refugee and immigrant children: Tips for current caregivers – ТРАВМАТИЧНЕ РОЗЛУЖЕННЯ ТА ДІТИ БІЖЕНЦІВ ТА ІМІГРАНТІВ: ПОРАДИ ДЛЯ ОПІКУНІВ, click here.

GERMAN

Age-related reactions to a traumatic event – Altersentsprechende Traumareaktionen, click here.

After a crisis: Helping your children heal – Nach der Krise: Kinder helfen zu heilen, click here.

JAPANESE

Talking to children about war – 戦争について子どもに話す際に, click here.

Psychological first aid field operations guide – サイコロジカル・ファーストエイド 実施の手引き 第2版, click here.

RUSSIAN

Age-related reactions to a traumatic event – Соответствующие возрасту реакции на травму, click here.

After a crisis: Helping young children heal – После кризиса: Как помочь детям исцелиться, click here.

Talking to children about war – Как говорить с детьми о войне, click here.

Traumatic separation and refugee and immigrant children: Tips for current caregivers – ТРАВМАТИЧЕСКОЕ РАЗДЕЛЕНИЕ СЕМЕЙ – ДЕТИ-БЕЖЕНЦЫ И ИММИГРАНТЫ: РЕКОМЕНДАЦИИ ДЛЯ ВРЕМЕННЫХ ОПЕКУНОВ, click here.

Psychological first aid (PFA): Parent tips for helping infants and toddlers – Рекомендации родителям детей грудного и ясельного возраста в условиях последствий чрезвычайных ситуаций, click here.

PFA: Parent tips for helping pre-schoolers – Рекомендации родителям дошкольного возраста в условиях последствий чрезвычайных ситуаций, click here.

Parent tips for helping school-age children – Рекомендации родителям школьников в условиях последствий чрезвычайных ситуаций, click here.

PFA: Parent tips for helping adolescents – Рекомендации родителям детей подросткового возраста в условиях последствий чрезвычайных ситуаций, click here.

Helping young children with traumatic grief: Tips for caregivers – Помощь маленьким детям с травматическим горем: Советы для лиц, осуществляющих уход за детьми, click here.

Helping school-age children with traumatic grief: Tips for caregivers – Помощь детям школьного возраста, переживающим горе: Советы тем, кто оказывает помощь, click here.

Helping military children with traumatic grief: Tips for parents – Помощь детям военнослужащих, переживающим травму утраты: советы для родителей, click here.

Understanding child trauma and resilience: For military parents and caregivers –  Понимание детской травмы и устойчивости: для военных родителей и опекунов, click here.

Talking to children about war

How to talk to young people about the conflict between Russia and Ukraine (Dutch), click here.

Talking about war news with children (Finnish), click here.

Fears caused to the child by the media (Finnish), click here.

Talking about accident news with a child (Finnish), click here.

Talking about violent news with a child (Finnish), click here.

War in Ukraine – Answers to questions that children have asked (German), click here.

Information for wider population

Violence in the media (Finnish), click here.

Criticality when reading the news (Finnish), click here.

Guidelines

CPI guidelines on mental health and psychosocial support in emergencies (French), click here.

Advocacy kit – CPI guidelines on mental health and psychosocial support in emergencies (French), click here.

Psychological first aid: Guide for field actors (French), click here.

Do what matters in times of stress: An illustrated guide (French), click here.

The Common Monitoring and Evaluation Framework for mental health and psychosocial support in emergencies (French), click here.

Problem Management Plus (PM+): Individual psychosocial support for adults affected by distress in adversity-prone communities (French), click here.

OSCE: Recommendations on enhancing efforts to identify and mitigate risks of trafficking in human beings online as a result of the humanitarian crisis in Ukraine, click here.

Psychological first aid (PFA)

UKRAINIAN

PFA Mobile: Android version on Google Play, click here.

PFA: Parent tips for helping adolescents – Поради для батьків: Як допомогти підліткам після травматичних подій, click here.

PFA: Tips for adults – Поради для дорослих, click here.

ENGLISH

The IFRC Reference Centre for Psychosocial Support has published a webpage dedicated to PFA in the context of the Ukrainian response. This page gathers a variety of resources, including an orientation course on how to deliver PFA with several explanatory videos.

Sites that offer an overview of resources in Ukraine

MHPSS platform with information on the humanitarian crisis in Ukraine (different languages), click here.

Mental health and psychosocial support, humanitarian response in Ukraine and neighbouring countries, click here.

Global crisis – Armed conflict: Information for survivors or trauma professionals, click here.