Our Policy

Victim Support Europe actively engages and influences in the development of European public policy to highlight the needs of victims and those affected by crime, as well as to strengthen victims’ rights and protection in the aftermath of a crime.

Victim Support Europe represents all victims of all crime, no matter who the victim is and what the crime is. Each year, we prioritise certain groups of victims, in 2021, VSE will focus on:

  • Victims of Terrorism
  • Victims of Cybercrime
  • Victims of Hate Crime
  • Victims of Gender-based Violence

VSE Strategy for 2016-2020

Our path to achieving our vision and mission will be guided by eight core objectives together with specific tasks which are established under each of three pillars of our mission – to drive change, support service delivery and operate sustainably whilst growing capability.

Under our mission to DRIVE CHANGE, we will

1. Advance Improvements in Laws and Policies by:

  • Representing the collective interests of members and increasing influence
  • Evaluating the fitness for purpose of key existing laws and policies based on the collective view
  • Starting to develop solutions to identified gaps and issues
  • Advocating to adopt these solutions

Our objective is to ensure that European and international norms are fit for purpose – that gaps and weaknesses are properly identified and that effective, efficient and feasible laws and policies are developed.

2. Pursue Compliance With Existing Laws and Policies by:

  • Working to identify and assess areas of non-compliance and the impact caused
  • Encouraging compliance through the gathering and provision of information and advice
  • Supporting enforcement through evidence provision

It is not enough for laws and policies to be adopted. They must result in real rights, which are available and accessible to victims. Our objective is to ensure we understand whether victims’ rights are available in practice and, where they are not, to support implementation and enforcement of those rights.

3. Raise Awaireness of Victims' Issues and Our Work by:

  • Developing communication and engagement capability
  • Developing effective media products
  • Capturing and sharing the victim experience

Our objective is to maximise the use of technologies and communication tools that exist in our societies today to improve how we tell victims’ stories, to explain their needs and to exercise their existing rights. Our aim is for our messages to be heard as widely as possible and for victims to be a part of that process.

Under our mission to SUPPORT SERVICE DELIVERY, we will

4. Enable Improvements in the Quality and Accessibility of Services by:

  • Identifying current and future unmet needs and begin analysis of key areas
  • Facilitating members’ gathering and exchange of knowledge
  • Developing information, advice and products to support members
  • Reviewing and working towards common quality standards

We will use VSE’s access to European and global knowledge on effective practices and bring this knowledge together in the most relevant and usable form for national organisations.

5. Support Co-Ordination and Delivery of Coherent Support Services by:

Promoting removal of barriers for victims in cross-border situations
Enabling members to act in unison to respond to a cross border crime
Whenever a crime involves a cross border element – whether a person is victimised abroad, a criminal is abroad and victimises the victim in their home country, or the criminal is arrested abroad, victims and those serving victims face a range of additional problems. Our objective is to identify the problems faced by victims and develop practical and legal solutions which can be adopted by governments, governmental authorities and by organisations assisting victims.


6. Strenghten VSE Collective Capability by:

  • Collaborating and developing effective partnerships
  • Bringing members together to increase their individual and collective influence
  • Facilitating members’ exchange of business knowledge
  • Creating opportunities to gain cost efficiency for members
  • Promoting volunteering
  • Recruiting and widening VSE membership

VSE is best able to achieve its Vision by working in partnership with others and strengthening the collective capability of its membership. This means developing VSE policies based on that collective knowledge and bringing members together to increase their ability to deliver for victims at the national level.

7. Invest in VSE Infrastructure by:

  • Establishing an effective governance system
  • Creating and maintaining an effective operating environment
  • Developing an efficient , capable and highly motivated workforce
  • Maintaining an optimised information architecture
  • Strengthening the VSE brand

VSE’s ambitious mission will only succeed if we have the right infrastructure. VSE will develop its internal governance structures, staffing and information systems alongside and in anticipation of growth, to ensure those structures support and enhance the delivery of all other objectives.

8. Enhance Financial Resilience by:

  • Diversifying income streams
  • Ensuring resources are managed efficiently and effectively
  • Fundraising
  • Exploring and protecting commercial and intellectual property opportunities
  • Delivering products and services

VSE’s growth is contingent on developing and broadening our income streams to reduce risks to the organisation whilst increasing the type of activities VSE can engage in and the geographical scope of those activities.

To access the full document of Victim Support Europe Strategy just follow the link.

Download VSE strategy 2016-2020

Our Strategy for 2012-2015

The strategic priorities of Victim Support Europe to 2012-2015 are to:

Promote and coordinate the development of quality services for victims of crime throughout Europe

Victim Support Europe aims to assist the development of victim support services in all European countries. We exchange experiences, best practice and information between our member organisations in order to improve the quality of service delivery to victims of crime.

Furthermore, Victim Support Europe coordinates cross-border referrals between our member organisations, to ensure that victims are able to access support services in their own countries, regardless of where the crime took place.

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Our Constitution

Victim Support Europe’s constitution can be found here.