Crisis Telephone was established in 1997 as a service in University of Latvia Faculty of Education, Psychology and Art, two years later within accordance with need of developing support in field of crisis psychology Association “Skalbes” (Crisis Centre Skalbes) was opened in 1999 with support of Phare Consensus program, and it was the first professional crisis intervention centre in Latvia. Since then Crisis centre has managed to receive sustainable funding for project “24h psychological help for citizens of Riga city” from Riga Municipality and since February 2021 – Ministry of Health of Latvia. The aim of non-governmental organization Society “Skalbes” is to provide 24-hour crisis intervention service for for children and adults in crisis situations. “Skalbes” primary activity is to provide in-walk and telephone psychological consultations in crisis situations such as spousal abuse, child abuse, suicide, death of relatives, sudden loss of work, loneliness, terminal illness, etc. Also crisis center Skalbes provides psychologist, psychotherapist and other specialist consultation and is part of National catastrophe prevention plan of Latvia and provides psychological support in large scale tragedies. This is the first crisis intervention center in Latvia. It also cooperates with other aid organizations in Latvia: police, hospitals, social services, and other psychological aid organizations. Crisis Telephone line 67222922 and 27722292 is available 24 hours, seven days a week, offering psychological consultations and information about aid available in Latvia.

Skalbes also is offical representative and organizer of Victim Support Hotline 116006 in Latvia.