Ensuring Quality of Victim Support Services in Serbia
Victim support is assistance which should be systematically provided to all victims of crime; it is important to be able to verify the quality of such aid. This report proposes a set of tailored standards for Serbian victim support providers. The proposed standards should be acceptable to and seen as valuable by different stakeholders from policy makers to NGOs and the judiciary. In addition, a draft guidance document will explain the individual elements, as well as suggesting a set of indicators to verify the correct application of the standards and provide practical tools to help organisations comply with the suggested quality assurance systems.