Carmen Rasquete is secretary general to the Portuguese Association for Victim Support (APAV) since 2013. As a result of her position, Carmen is responsible for APAV’s administration and management, from strategic planning to establishing protocols with relevant stakeholders, and including management tasks such as human resources management, financial coordination and monitoring of the whole organisation’s activities. Considering her leading position within APAV, Carmen is involved in the association’s policy planning and lobby and the relevant negotiations, as well as in the quality standards monitoring of the victim support services provided. APAV not only provides free of charge and confidential general and specialized quality services to victims of all crimes, it is also an active advocate for victims’ rights. Therefore, she has an extensive knowledge of the criminal justice system through a victim support perspective. An outstanding leader and manager and a talented communicator, Carmen represents APAV at every level of its public presence. Carmen has been in APAV since 2000, first as a volunteer victim support worker and then as advisor and international liaison officer from 2006 up to 2012. Carmen holds a Bachelor degree in Sociology and a post-graduate course in Economics and Public Policies – Sustainability and Social Inclusion. She is proficient in English and has a working knowledge of Spanish.