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Changing the Accessibility of Tools (CHAT) for victims

Persons with disabilities face important barriers in accessing information, support and justice when they fall victims to crime. In particular, many means of support are inaccessible or difficult to access.

The CHAT for victims project was developed with the objective to improve access to information and support for persons with disabilities who are victims of crime. The project will achieve this goal by developing a live-chat service adapted to the communication needs of persons with disabilities, with emphasis on persons with voice, hearing, intellectual and psychosocial impairments/disabilities.

Activities will include research on communication needs of persons with disabilities and on solutions and good practices for developing a live-chat service adapted to these needs; development of training programmes for support providers and capacity building; and awareness-raising activities.

If you have any project-related questions, please do not hesitate to reach out to Inês Nunes De Freitas at:

Objectives of the project

  • Reduce barriers and improve access to information and support for victims with disabilities
  • Enhance knowledge of communication needs of persons with disabilities
  • Enhance service providers’ knowledge and skills in informing and supporting victims with disabilities
  • Disseminate awareness on the project and results

Activities under the project

  • International and national desk research and data collection
  • Consultations with experts and persons with disabilities
  • Development and implementation of a live chat service
  • Capacity building for service providers
  • Awareness-raising and dissemination

Expected outcomes

  • International research report
  • Handbook for service providers
  • Training programme
  • Implementation of live-chat service
  • Awareness-raising campaigns

Kick off meeting

DISCLAIMER: Co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Commission. Neither the European Union nor the granting authority can be held responsible for them.

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