In 2009, the European Commission created the 116 006 helpline, a European harmonised number for all victims of crime.
In many cases, victims do not seek face-to-face support provided in an office, but they may call a helpline or search for information online. The 116 006 helplines can offer a wide range of services to those who suffered a crime: they can receive information about their rights, they can receive tailored support, and can be redirected to relevant service if necessary.
In 2021, only 13 Member States have an operational 116 006 helplines in place.
VSE sets out recommendations for the European Union and its members States and calls for:
– The establishment and funding of 116 006 helplines in all EU member States
– Minimum operational requirements for service providers running a 116 006 helpline
– Minimum quality standards for service providers running a 116 006 helpline
Download the full report here: VSE 116 Position Paper